Want to join our team?
We are always interested in hearing from people who feel aligned with our values and passionate about creating kinder, fairer workplaces.
Please see below for current vacancies.
New Business Lead
Contract: We are open to all kinds of working arrangements
Location: Flexible within UK
Salary: Competitive
Have you got experience of workplace culture, inclusion, people risk and/or wellbeing and mental health training?
Do you have a talent for listening to people and coming up with solutions to help them improve their workplaces?
Do you want to build long term client relationships?
Would you like to be part of a team that value you for who you are and what you bring?
byrne·dean exists to create kinder, fairer, productive workplaces realising potential all over the world. We’re growing and we want to strengthen our new business team with a passionate, ambitious and self-driven individual. If you’re from an under-represented minority, you’re particularly welcome to apply.
- We offer you complete flexibility, hours can be agreed as can location within UK.
- We’re an established and highly collaborative virtual team (and were so before covid), and we also have a London base if and when you want to use it. The majority of our clients have a presence in London so we do anticipate there being a need to attend meetings in-person in London when face to face meetings are required. Frequency will vary depending on client need but on average this could be one day per week.
- Our employees receive generous holiday throughout the year, usually at least seven weeks.
byrne·dean is a leading provider of workplace training and facilitation, resolution and strategic support services. We work alongside some of the world’s preeminent brands and organisations to help create kinder, fairer workplaces that realise the potential of their people.
Our expert team, who are primarily employment lawyers by background, design and deliver tailored learning, digital learning solutions, strategy, advisory and resolution solutions. We are thought leaders in our areas of expertise, passionate about our work and committed to helping our clients create environments where their people can thrive.
Through world class services, designed to help clients engage their people, we deliver on our purpose. We are now looking for an experienced, ambitious and self-driven individual to join our team to lead our consultative sales activities within our Training business.
You will lead the New Business function and a small team (with a couple of direct reports), working closely with the Chief Executive (who you will report to), Head of Training, Director of Marketing & Business Development and our expert consultants. The successful candidate will be able to draw on their own significant experience and/or knowledge across workplace behaviour/culture/risk/wellbeing and connect and absorb the expertise of the teams in order to recommend solutions to clients. They will have commercial/client relationship/sales experience, ideally gained within the training or HR consultancy sector.
As a values-driven organisation providing tailored services, our reputation is built on excellent client care and bespoke solutions. Your job will be to build and maintain rapport and trust with clients, listen to and understand their needs and then, utilising your expertise and harnessing the team’s expertise, create and propose the best solutions to meet those challenges. No one project or solution is the same, so this is really about a consultative approach.
This role is pivotal to the success of the business. We are looking for an experienced, senior professional who demonstrates the following competencies:
- Demonstrable knowledge and experience of workplace culture, leadership, inclusion & belonging, mental health & wellbeing and people risk space.
- Experience in B2B/professional services environment, ideally within the training or HR consultancy sector.
- Experienced in consultative sales with ability to assess client need and devise the best solution.
- Willingness to listen to clients and colleagues and continuously learn about our services, solutions and approach to delivering excellence.
- A personable communication style which is clear, engaging and reassuring.
- Strong business development acumen and ability to develop and nurture client relationships over the long term and spot new opportunities.
- Ability to lead a team and work with a wide range of colleagues in a motivating, supportive and collaborative manner.
- Values based individual with passion and commitment to creating kinder, fairer workplaces.
Core duties:
- Responding to enquiries from new and existing clients (via email, meetings and phone calls); listening to and understanding clients’ needs and challenges, asking questions to understand the holistic picture in order to propose the best solution.
- Discussing proposals with delivery and design team and harnessing their expertise in developing the best solution for the client.
- Tracking opportunities through pipeline to conversion, undertaking follow up conversations and presentations, often with senior (C-suite) stakeholders, to achieve buy-in from clients.
- Converting enquiries and opportunities into contracted client projects.
- Handing over confirmed opportunities and projects to design and delivery and logistics to ensure smooth transfer of knowledge, resourcing and client experience.
- Championing the use of our CRM and knowledge system and ensuring continual improvements in its usage, including efficiency of processes and effectiveness of reporting; always with an eye on enhancing the client touch points with our brand.
- Sales analytics and performance reporting to the SLT and Board, tracking insights and data to inform future activity and strategies.
- Proactively identifying and pursuing new sales opportunities; utilising our CRM, LinkedIn (and other) data and taking initiative to consider new processes for effective data capture/automation
- Attending internal meetings and awaydays and demonstrating the Byrne Dean values in day to day working.
Leading the new business team in terms of potential and new client activity within our Training business, including:
- Together with colleagues, creating and implementing a sales strategy.
- Working closely and in collaborative manner with the rest of the sales team; providing motivating, inclusive and engaging line management to relevant colleagues to ensure their development and progression.
Working closely with the Director of Marketing & Business Development to collaborate on:
- Regular and effective client outreach through campaigns, events and other activity; ensuring data is captured and success measured
- Supporting the Client Programme with outreach activity and client/sector intel
- The continual evolution of our proposal design and content and maintenance of the supporting master documents
- Client listening/feedback, where appropriate
Consultative sales expertise & knowledge:
- Collaborating with colleagues/subject matter experts to ensure the proposed solutions are of exceptional standard and reflecting best practice.
- Staying up to date and continued development in relation to topic knowledge, regulatory requirements, law changes and general best practices as well as our approach to bespoke training facilitation to ensure high quality and accurate representation to clients.
If this sounds like it could be you, send us a copy of your CV together with a covering letter outlining why you would be suitable for this role, the credibility and commerciality of your background (we work with banks, law firms and big corporates at very senior levels) and what excites you about this opportunity to hello@byrnedean.com
Closing date for applications is 22 May 2024.
If you would like to hear a bit more about this role and byrne·dean before applying, you are welcome to contact us for a chat on the above email.
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